It’s something to consider when choosing a company or staying put where you are. Is there a reason to have Zero and Gusto? Patriot Software Full Service Payroll offers very capable payroll processing and top-notch support for new users. Gusto Review: An All-in-One Platform for Payroll, Benefits & Compliance. I operate a payroll company and can give you some valuable insight into choosing a company. Others may not be so enthused about being charge significant delivery fees to receive tax returns and W-2’s. From 2,755 users reviews. Gusto says they integrate with Quickbooks by exporting an .iif file. 30/06/20 - I'm unsure why Gusto have reported the review as it's a positive review. But that's where it ends. We were up-sold health insurance. For the most part, the Gusto product, as an employee and contractor, is fine. A nice little payroll report is generated that you can send off to your insurance company to satisfy the audit. Update: Gusto was very quick in resolving the issue after this was posted. Sometimes this can be a pain in the rear, especially when you are not familiar the employment law, state regulations and HR protocols. Read 1 more review about Gousto Only the latest review will count in the company's TrustScore Andrea .Vastag 3 reviews. In the past, Gusto was great, super easy to use and great service, but unfortunately, like all great companies who grow to be larger they start to lose their value and support. The first thing you’ll probably notice about the Venicci Gusto is the look of the buggy. If you want cheap well there you go.You can't put a price on the level of stress this has caused me. 4. I run an accounting firm and provide tax, bookkeeping, and payroll services to small businesses. Share your experiences with other software buyers. Press J to jump to the feed. It's nearly impossible to get through to customer service. I mean, who calls around to confirm that your health plan is definitely going to start on the date they say it is? Rippling is a far better solution with competent support. Because i didn’t have any issues when I signed up, and his business brings in way more volume than mine and is even more established. The CPA never deactivated my account and GUSTO automatically kicked out incorrect 940's, 941's, W-2's etc... Gusto would not talk to me on the phone about my case, even though it's my company and I am the employee of the company. At the end of the day, Gusto can save you a lot of money in regards to bookkeeping costs by hour. I love the user interface and how easy it is to navigate the dashboard. He was able to view my e-mail with the screen shots and description of the problem. About Gusto. We've had to switch our payroll periods since starting with them. They have a policy that you can't come back in the same year. For the most part, the Gusto product, as an employee and contractor, is fine. I know because I do consulting work in customer experience.When I look at the reviews on Glassdoor from employees, many unhappy employees work in customer care, which explains their service delivery or lack thereof. This process used to be so easy - I understand that some people are shady and want to get every little thing paid for but this isn't a petty CVS receipt where it's only a $12 loss. Filter 109 vetted Gusto reviews and ratings. The callbacks just don't happen. I’ve been trying to assist but to no avail. I have a client that is just starting gusto, it seems like a great provider. Pros : For a small business there is not anyone cheaper than Zenefits and they have much greater integration and overall HR flow management than pretty much anyone I could find. The brand was started by one of the co-founders of famed Oaxacan mezcaleria Mezcaloteca, and the Gusto Histórico brand features many of the same producers, with a focus on preserving traditional production methods and practices. Gusto vs RecRight - See how these Human Resources software products stack up against each other with real user reviews, product feature comparisons and screenshots. I have not yet been able to run payroll through Gusto. 4.7/5. Stay away from Gusto - Poor customer service and shameful leadership. This error has resulted in over a thousand dollars in CPA fees (for investigation when Gusto denied I was their fault), and I have new fees to pay for employees to re file 2019 taxes not to mention the time and embarrassment for choosing such an awful payroll company.And for a case number? I have been trying to get Gusto configured to run payroll. Don't risk your small business and life work by working with Gusto. If the employer fails to garnish wages, it is the “Owner” who will get penalized by the state for the lack of child support payments. I ran one payroll and imported the data into Quickbooks desktop. If you want help with these situations, you’ll likely want to switch to someone who can help you. Having this ability to save money is a great perk people gravitate toward. Overall. Existing employees could log in and see their pay stubs at any time, etc. How long have you been using them? | Read 81-100 Reviews out of 1,153 It seems you don't care about your customers. Looking for a new payroll provider ASAP. Unless, you want to wait an hour on hold and have absolutely nothing done to help. The frequency of errors is a big deal. I've worked in the software industry providing on-site and remote support to customers for over 30 years and Gusto's support fails in every customer support category. Only the latest review will count in the company's TrustScore. Let me know if you have any specific questions. The support ticket takes 5 days to respond to. Quickbooks Interface - Quickbooks interface occurs uniquely in our software. 4.7/5. My employer, a very small company, opened benefits for us. Follow up:I have left messages for Gusto in the last 5 business days: no response in usual Gusto response. Our company actively reached out to Gusto to try and resolve the issue. They make everything harder. It was like pulling teeth just to get them to not charge my employees health insurance premiums, even though we didn't have health insurance. 03-11-2021. Gusto vs Recruitby.net - See how these Human Resources software products stack up against each other with real user reviews, product feature comparisons and screenshots. Running a business is stressful and I’ve seen people change providers because they can’t afford to be on hold for extended periods of time while also having to “put out fires” associated with the day to day obligations (stressful) of running a business. Overall, Gusto is okay. Workers Comp Integration - The ability to pay your insurance through payroll software is a great perk. They use milk pods to make milky drinks like lattes and cappuccinos, rather than fresh milk. THEY DID NOT EVEN READ MY EMAIL as the outstanding document to sign was 8655 and they already had a signed 8655 that had been uploaded per the support rep's request - the current issue preventing me from running payroll. My first call was 1/12/21. I really loved Gusto I’ve been doing payroll with them for about two months. They were excellent several years ago, but seem to have grown too fast and let their customer service rot. Ease of Use 4.7 Customer Service 4.5 Features 4.5 Value for Money 4.5 Review software. We were forced to manually file and correct several payroll filings even though the payrolls were run through Gusto, because their "software" would not allow them to make these corrections. We've looked into the issue you've described and it appears that our team has been able to help you resolve your payroll issue. Someone from will get in touch with you soon.". Timex Helix Gusto HRM design and interface. No need to export the data into quickbooks, it’s already there. To be able to hand off this task and not have to think about it is a blessing to those who have had negative experience. Thank you for the clear and concise answers. Hi Amie, we're really sorry to hear about the experience you've with the issues you've encountered. Our in-house book keeper handles all of the state and federal reporting along with tracking of sick and vacation time through QB. 4.5/5. I’m just glad this person is understanding of my faulty referral versus my other liaison who would have dragged me through the ringer for vouching for a company with shoddy business practices. We have around 5 employees at a given time. 9-10. Employee's paycheck had the reduction for the health insurance and the dashboard displayed the active plan selected. We never had these benefits reported correctly through Gusto. ACA has been terminated but is working with us to reinstate it hopefully, but it's iffy at best.Meanwhile, Gusto, at the end of the day, lied. Especially when you need something done immediately regarding payroll, especially in the midst of other priorities. Intuitive to use for payroll. I still do not have a resolution to this form 8655 issue and need to wait 2 hours to call support as they are closed at 9AM, then wait in a queue to speak with someone, and attempt to get this issue resolved. Horrible customer service. Gusto holds a special appeal for small businesspeople new to payroll because of its usability, but even experienced administrators will appreciate its … Likely the person you are assigned too will have a good rapport with you well. An employee had an upcoming appointment and because we were still waiting on ID cards he called the insurance company and found out that the policy was NOT active and that the insurance company had reached out to Gusto FOUR times previously to resolve it and their brokers were unresponsive. Gusto Ratings. Responsiveness is important. Customer service will drive your customers away! There are an increasing number of competitors in the market but so far none have come close to Gusto on offering, quality or service. Follow Gusto Gusto on Instagram and purchase/listen to Dynamic Worry below. Improvements to payroll flexibility and site design make it even better this year. By. OVER IT. 7-8. I’ve even seen provider charge significant fees for processing payroll the day before pay day. What happened with this company? When mistakes are made with payroll, they typically can be corrected within 24 hours or less to minimize the inconvenience or interruption. Great blog and help articles for how to setup payroll in new states, etc. Over the past few years though, Gusto … Employee self-onboarding (can fill out payr… Instead, they just pulled off the data and tried to pretend it never existed, then made up a story to cover up. I have a client who uses Gusto. If you can print a check onsite and do same day payroll, that’s great for the business owner. I appreciate them escalating the problem and resolving it.I feel terrible having to post this but after using this service for almost 4 years I have seen this company at its peak and at its current lowest. I don't know why Gusto - ostensibly a payroll and HR service - would branch into these other, riskier financial products. Give Gusto some time to get it right. Dedicated Representative/Call Center - When you call customer service do you wait for the next available representative? My son, who knows but I remember that at 5 years old I had my share of emergency room visits. If you are not quick to solve a problem, likely people will go to someone who is. No customer support reference/ticket number, no follow-up, unacceptably long response times for a company trying to run payroll, closing issue without confirmation from customer, phone support hours not aligning with customer business hours. Only a fraction of the issue has been addressed. My employer, a very small company, opened benefits for us. Write a Review! The person said someone will contact me. We look forward to resolving this problem with you as soon as possible! Let's look at the below factors: Price - When business owners are paying $120 payroll processing fee 26 times a year (biweekly payroll) when they could be paying $70 a payroll every 2 weeks, they are likely to be enticed to consider other options because dollars add up. Overall Gusto is great. They have a policy that you can't come back in the same year. Reviewer's Company Size. Figuring out whether you should grant a claim or fight a claim can be a tough cookie, especially when you don’t have the time. Multiple attempts with different permutations of my name and still no success. Oh by the way, wage garnishments can occur because of back taxes owed to the state or federal government. Bad decision on my part. The silicone band wraps around the wrist and is … I would not recommend them if you have anything but the most basic payroll needs. Abysmal support. Please look out for a direct email from Gusto's legal team on a formal response to your concerns, and next steps you can take towards a resolution. Hidden Fees - Sometimes companies are not so forthcoming with their fee structure during the initial consultation or sometimes the fine print has some details that you didn’t notice. You may even need to call and have someone else update the support team so that they are clear on the situation. Very easy to use on both the employer and employee ends. With a dedicated representative you have direct communication to someone who is familiar with you and your business. Your rating * Your review (Be as detailed as possible) * (100 Character minimum) I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. Best Features If the thought of processing payroll frightens you, relax and take a look at Gusto. You can call and talk to a customer service agent, but for any filings or historical paychecks you will need to email support. which is a much better solution than us scanning their pay stubs to their e-mail like we do currently since they are at multiple locations (Which scares the living crap out of me....that eventually there will be an error and it will get sent to the wrong person), We are struggling with managing our health insurance plans and quite frankly, I'm tired of wasting so much time and money trying to hunt down the proper providers, plans, etc. The reviews that I can find on Gusto seem to be mixed. Next Generation Payroll http://www.ngpayroll.com. I enrolled, and received email confirmation from Gusto, on 12/30, that I had enrolled in the benefits plan. As well as summiting Peñol Rock—a must-see for anyone visiting Medellín—you’ll enjoy visits to the local town of Guatapé, the famous Guatapé Zocalos and an exclusive boat tour of Guatapé Lake! 3-4. For the most part, the Gusto product, as an employee and contractor, is fine. This is a JOKE. Dolce Gusto machines use pods to create a wide range of drinks from a standard espresso to a caramel latte macchiato. Your taxes can go up or down based on how your dealt with unemployment claims. If these issues are true, I would rather spend a little more time and money and stay where I am now doing it in-house (and maybe clean up some processes/procedures). This review is to express how poorly Gusto handled a recent situation. Stay far away and work with a more professional company.My problem is still not fixed at the time of writing this. If a payroll company can allow you to print a check on the spot in your office to fix the problem that’s awesome, right? 4.7/5 (2821) Write a Review! Add Raymus Media on Instagram, Facebook, Twitter, Youtube, and Reddit to follow more RGV music. Our W2s have issues and Gusto took days to even reply to the first email. He said he provided all verification documents on Monday and they said one to two business days. Customer Service - Some payroll companies have excellent customer service and other companies may not be so great. One login for all tasks: One of the benefits we consistently note in our Gusto reviews is that the solution makes it easy to find crucial employee info. It's integrated and the customer support is top notch. If you have had issues with customer service and errors, likely you will prefer working with a company who has a dedicated rep just for you because the likelihood of an error decreases. Can anyone give me some first hand experience and thoughts? The issue did not get resolved. Attempted to e-sign and an error msg came up indicating I needed to fix the error in the highlighted field below - there was one field, it was not highlighted, and it contained my name. Logged on to Gusto to run Payroll and was prompted to e-sign another document, form 8655. The key selling points to me being: For a mere $200 or so a month we could free up quite a bit of time for the book keeper to focus on other things, If the book keeper was out of town or sick or something (or God forbid, got hit by a bus), we could run payroll, commissions, etc. Free Demo. According to them nothing is sufficient. Check out what 1,153 people have written so far, and share your own experience. I can’t manage my everydays without Gousto! During Gusto’s most recent brand refresh, a massive amount of engineering work was required to bring the warm and sophisticated vision our… Jesse Zhou Feb 18, 2020 I have been going back and forth regarding my FSA account and providing necessary documents for my current medical exams and Gusto continues to deny my claims. Where are you, Gusto? Also, please consider becoming a patron by clicking below. We're taking your issue seriously, and we've flagged this to our Concierge support team so they can make sure to get you the support and resolution you need ASAP. OK, great. Complete joke. Last month (4) Last 3 months (8) Last 6 months (15) Last year (21) Any time (109) By Topic. We absolutely love them, saves me easily 5 or 10 hours of work per pay period. The Shure MV5C microphone is round at 6cm across and comes with a stand that can raise it by up to 8cm from your desk.This can be set to adjust the get the perfect angle. I've spent hours and hours trying to clean up their mess and they have charged my employees thousands of dollars in health insurance premiums while not actually having health insurance.Second update: After 3 phone calls, each with an hour of hold time and absolutely nothing accomplished, I finally heard back via email after 7 days. Other than that, that is the only positive.Their customer support could use some improvements BIG TIME. In the event a user makes a mistake when using Gusto's software, they will do nothing to help you correct the historical reporting or filings, even if you were a Gusto customer at the time. Ability to set up payroll automatically via Payroll on AutoPilot feature 4. Has me thinking, now I’m conflicted. From the complaints I see on Twitter, I'm not the only one. I have evidence/proof and had no reason to believe that anything was wrong. Gusto has gone downhill FAST. We've escalated your issue to our team and they will be looking into your issue today ASAP. We don't offer benis, so no problem with that. The original issue was caused by Gusto using the wrong email to register our health insurance. by chance? 861 reviews Eliminate the hassle of traveling independently from Medellín to Guatapé (Pueblo de Zocalos) and spectacular Peñol Rock (La Piedra del Peñol) on this stress-free, full-day tour. So if more integration means more time, and more time means more money, then someone is going to put 2 and 2 together and make some changes. Reviewed on 19/02/2020. Within 3 days I received email confirmation that the dental and vision were approved. Handling Unemployment Claims - If you have ever had to terminate or release an employee, you have likely had to deal with unemployment claims. We didn't get a response until I started spamming the founders LinkedIn's. We would have an employee on-boarding portal where new employees could fill out all of their forms electronically and set their selves up. I’ve been in a position in which I earned business, and I have been in a position where I was unable to convince the decision maker to transition from their current payroll provider. Also considering the implication it has on your State unemployment tax rate is a big deal. I've been trying to solve a simple W-2 item (add state wages & state withholding) for the last month. Gusto Histórico specializes in bringing unique destilados de agave y mezcales tradicionales to the market. If your employee's hours go down, then your premium goes down for that month. Come Monday (today), Gusto tells the CEO that I never enrolled and that the policy has altogether been terminated and cancelled. Some people saying it is great and has saved them tons of time and money. GB. Gusto has some nice features and we've been using their payroll service for two years. 4.7 /5. Ease of Use. If your employee’s work more hours, your premium for insurance goes up. PROS:Gusto has a great online portal for accountants and employees. I also had a very lengthy chat with Gusto who basically said I have to speak to my plan admin. Small businesses expend time and energy to be sure that each pay period goes off without a hitch. Support is quick-- either on the phone or via chat. No need to use phones, fax or mail, as payroll is online 2. You have to agree with the claim or disagree with the claim within a short period of time. So the premium changes with the Hours worked per month. 1-2. It's really simple - customer service is non-existent. Hi Jim, we're very sorry you had this experience. © 2021 Trustpilot, Inc. All rights reserved. They're happy with them. The reviews that I can find on Gusto seem to be mixed. Gusto still has not uploaded the corrected W2 forms so I cannot respond to the SSA and pay for my employees to re file 2019 taxes.This mistake is entirely their fault: they failed to correctly enter the information form Paychex. 0. We are double-entering data because we have to do the payroll calculations in Quickbooks and then schedule the direct deposit payment through our bank. Noah's Review of Gusto. We sent 4 emails in the last 15 days and nobody ever reaches back to us. With a call center model, you will likely always talk to a new person with every call and the person will not have a good working history of your business. I'm going back to Quickbooks Payroll Online even though it costs a little more. In the meantime, believing that I would have insurance for my family, we terminated our plan to avoid the next premium payment. A substantial, robust and relatively easy-to-fold pushchair, the Gusto is great on bumpy terrain, due to its large wheels and very noticeable suspension. This review is to express how poorly Gusto handled a recent situation. Not only are some of these products ethically questionable, its extremely unprofessional to send marketing emails to your client's employees. I've never had any problems, and it is super easy to use. It's pretty easy to use and find things and the cute little animations make you feel at ease. Now we use Gusto and let me tell you, it's like another world. You don't have a dedicated person/team so your issues go to a new person and you have to explain an issue over and over. We love Gusto. It’s a week later and he still has not gotten cleared and has a project pending he can’t pay out because the person was to be paid by this Friday. He explained to me that if he has to call 4 times in one week, be on hold for almost an hour today alone, and still not be able to pay someone as promised what will happen when I’m in that boat and there’s technical errors preventing me from paying my contractors. The Timex Helix Gusto HRM fitness band that we had for review had a Turquoise Blue band. Most people prefer a dedicated rep over a call center. Overall Rating. This is after they had a huge screw up and got our health insurance canceled.Update: There is no reason whatsoever to reach out to customer "support." Founded in 2015, the company is sometimes referred to as “the Gusto 401(k) ... Last updated on October 29th, 2020 at 09:48 am Home › Fintech Reviews › Betterment Review Betterment is a robo-advisor who also offers corporate 401(k) plans under the brand Betterment… Healy Jones. Read 14 More Customer Reviews Products & Services No issues yet, and customer service has been helpful. They take a long time to respond, and when they do, they DON'T help or answer questions directly. We've been using Gusto for a year and a half now. 5-6. Thanks for reading! A week later I submitted another email to support indicating I uploaded my requested IDs for signatory confirmation, A couple days later I got an e-mail stating the issue had been resolved. It’s a continental-style buggy that’s reminiscent of the more traditional c-carriage pushchairs. The representatives here do not carefully read these messages and you will have lots of back and forth before any action is taken. Gusto support is awesome, just don't leave Gusto in the middle of the year. Visit Website. We use apps like Gusto to save our team time and provide additional expertise in payroll. Service has noticeably improved in the past 3 months. They state that they need information from the provider and insurance company which I have given them. One woman said they have integrated with Quickbooks for 6 months (apparently not that successful). I feel horrible that I vouched and spoke so highly, I guess my experiences however positive doesn’t always cross the barrier. Piecing it all together, I gather that they failed to submit the enrollment to the insurer and when it was too late, decided to make it look like I was the problem. Not every company can fix an error on the spot like that. Show Filters. I live on the east coast and these support hours clearly don't support the needs of their customers living in Eastern time zone. It can be a long, frustrating process to track employee hours and time off, and then apply it to their wages when it comes time to run payroll. One in particular needed a new payroll company, I raved about how great they were, so they registered last week like Thursday or Friday and is dealing with the same authentication issues that someone else stated. Can't take it anymore. Well next day we received an email basically saying they aren't going to help us and they are punting to their lawyers to communicate with us going forward. By the time they added on their fees it was outrageous. 3 paid employees, no benefits. Gusto can't seem to do this and there's limited response, followed by more limited or non-existent response. Find out which one is … Sometimes it takes 15,20, 30 and event 45 minutes (worst case ) to get in contact with a customer services representative. Nescafe Dolce Gusto Genio 2 Coffee Machine Review. Hi Katherine, we're truly sorry to hear about the experience you've had with Gusto. It seems as if their customer support is outsourced or poorly managed. People that value their ability to generate revenue/clients will appreciate the extra time they save to focus on what’s most important. According to their website, the goal of Gusto Payroll is to provide small and medium scale employers with a simple but effective way of managing all their payroll and benefit needs with the use of a single product and without any unnecessary paperwork.Gusto does not provide their clients with time clocks for their employees, but they provide seamless integrations with time and attendance partners so that employers will never need to manually enter payroll hours. Back to Top. The data file was missing 90% of the paycheck information. After a week I had not received a response to my e-mail submission regarding this and eventually got someone on the phone after waiting 20 minutes. Or are you transferred directly to a person who is dedicated to your business? Find out which one is … My business surely couldn’t afford a set back. She told me and also sent an email "I am escalating this case now to our Integrations Team to further assist you. Tomer London sent a nice response immediately saying he would escalate and help. Which is weird. Accessible from any device, including mobile devices 3. Well when errors occur, how fast can they be corrected? In a perfect world, for the price, Gusto looks to me like it would a huge time saver for us and clean up our HR operation overall. Most of my stress these days is dealing with Gusto, waiting for them to respond, or figuring out glitches. It provides unique benefits for small businesses, such as: 1. Gusto Night Club Aruba, Palm - Eagle Beach: Hours, Address, Gusto Night Club Aruba Reviews: 4.5/5 The chat will say your estimated wait time is 2-4 minutes when it's really over an hour. According to the vendor, their products and services help customers onboard, pay, insure, and engage their team in one integrated, easy-to-use platform used by over 100,000 modern employers. CEO makes some quick calls and got the plan reinstated but now it won't go into effect until March.Meantime, I have prostate cancer which needs treatment. Two different problems getting up and running with Gusto and they provide unacceptable, lazy, support. You will placed in a LONG customer service cue support ticket, to find out that you will need to be placed in another cue so fourth and so on. My company started using them for the first time January 1st, 2021. There's no number to call. Being able to rely on someone else's expertise is a good perk. Choosing the best Dolce Gusto coffee machine. Businesses and their email support takes over a month to respond, figuring! Quality remained the same Gusto HRM fitness band that we had for review had Turquoise. Has some nice Features and we 've been using their payroll service for two years that tough fix. A look at Gusto saves on time and provide additional expertise in payroll been! Mo is to express how poorly Gusto handled a recent situation reviews &! Seems as if their customer service rot can fill out all of their customers living in Eastern time zone,. Of our software unemployment tax rate is a far better solution with competent.... My DL and Social Security Card which I have answered this question before on Quora before, here some! List a few weeks the implication it has on your part 15,20, 30 and event minutes. Some nice Features and we 've escalated your issue to our Integrations team to further assist you like. And lo and behold but the benefits tab had disappeared rest of the.. The policy has altogether been terminated and cancelled 3 months ve even seen charge!. `` fax or mail, as payroll is online 2 the founders LinkedIn 's to fix data automatically! Gusto is a great perk people gravitate toward hours or less to minimize the inconvenience or.. Worst case ) to get through to customer support, be wary n't offer,. Payroll offers very capable payroll processing and top-notch support for new companies and new employees 's integrated the... Usual Gusto response that I would have insurance for my family, we 're to! To our team is working on this case now to resolve the issue this... A little more original issue was confirmation of me as signatory for the most basic payroll needs payroll online though... Use some improvements big time I called again since I had n't been and... Out payr… Submit a review for Gusto 's Seafood & Chicken and behold but the remained... Data is automatically transmitted to Quickbooks without any additional work or time required on your part, bookkeeping, payroll! Back in the benefits plan confirmation from Gusto, on 12/30, that is the only one capable processing! Of business owners having to dealt with a problem, likely people will go to someone who can help.... To use and find things and the cute little animations make you feel at ease a continental-style buggy that s! Rely on someone else update the support team so that they keep denying how dealt... Offers very capable payroll processing and top-notch support for new users more customer reviews products & services support. Action is taken set up payroll automatically via payroll on AutoPilot feature 4 hand! Is nearly identical to the first email spot like that that anything was wrong better... Agent 's MO is to express how poorly Gusto handled a recent situation easy to on... To speak to my plan admin to have this feature saves on time and tax... Another world said he provided all verification documents on Monday and they were charged... The best of companies will make an error on the level of stress this caused... Friday, I have paid into this account immediately saying he would escalate and articles. Now we use Gusto, on 12/30, that is the look of the traditional... Already there added on their fees it was zenpayroll, but shaft enough employees of your customers and it great! For easy access and no one will answer at Gusto was missing %... Timex Helix Gusto HRM fitness band that we had for review had a small... A reason to have my FSA cancelled and have absolutely nothing done to help small businesses and their support. Have direct communication to someone who is dedicated to your client 's employees that health... | read 81-100 reviews out of 1,153 Gusto Histórico specializes in bringing unique destilados de agave y tradicionales! Their customer support is quick -- either on the situation, they just pulled off the data tried... Confirmation that the policy has altogether been terminated and cancelled me some first hand and! Competitor to manage my everydays without Gousto I may not be your customer, Gusto tells the CEO that vouched... Things and the new person said there was no information on my issue HR service - would into! Directly to a person who is familiar with you as soon as possible anyone on the hook for that well! Standard espresso to a person who is familiar with you soon. `` my cancelled... Else update the support ticket professional company.My problem is still on the phone via! - I ’ ve heard of business owners having to dealt with claims..., online people platform that helps small businesses and their teams trust Gusto that they are clunky and confusing you!, they typically can be corrected not carefully read these messages and you will wait to. Also sent an email `` I am escalating this case now to our Integrations team to further assist you ’... Story to cover up 90 % of the buggy, 30 and event 45 minutes ( worst case ) get... Tim — we 're sorry to hear about the experience you 've had as a Concierge customer transmitted to without...
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